Premium HDR photography, cinematic property films, aerial and FPV drone media, iGUIDE 3D tours and floor plans—all booked in one place.
From premium HDR photography and cinematic property films to aerial and FPV drone media, iGUIDE 3D tours and floor plans, Peaceful Films coordinates everything in one streamlined shoot. You receive professionally edited, MLS-ready media, dependable delivery, clear communication and two complimentary revision rounds—without managing multiple vendors. Serving Kitchener-Waterloo, Cambridge and the GTA.
Clear starting prices based on property size, with no surprises.
Professional HDR interior and exterior photography with aerial drone photos. Includes all usable images, MLS-ready and high-resolution downloads, delivered within 24 hours.
Included:
HDR photography
Aerial drone photos
Property website
Complete listing package with HDR photography, iGUIDE 3D tour, floor plans, measurements and aerial drone photos—delivered MLS-ready.
Include Property Website.
The complete real estate marketing experience—HDR photography, cinematic horizontal video, vertical social reel, aerial drone photos and video, iGUIDE 3D tour, detailed floor plans, realtor branding intro, property website, and two virtual twilight images—all captured in one coordinated session.
Included services:
Cinematic horizontal property video with interior, exterior and aerial drone footage, professional editing, licensed music and colour grading.
Give buyers an immersive way to explore the property with an iGUIDE 3D virtual tour, detailed floor plans, room measurements and calculated square footage. Includes MLS-ready branded and unbranded links.
Licensed drone coverage capturing the property, lot, surroundings, and neighborhood perspective.
Professional aerial photography captured by a certified drone pilot, highlighting the property, lot, surroundings and neighbourhood. Includes professionally edited high-resolution and MLS-ready images. Subject to weather, airspace restrictions and safe flying conditions.
A selection of properties we have recently photographed.
Explore the Peaceful Films real estate showreel, Anas Alkharbootly’s cinematography reel, and a Conestoga Connected segment aired on Rogers TV—spanning property films, commercials, music videos, interviews, television, and narrative storytelling.
Walk through recent listings in immersive 3D, right from your browser.
Trusted by agents and brokerages across Kitchener-Waterloo, Cambridge and the GTA.
“Anas did an amazing job capturing my listing. The photos turned out beautifully and really showcased the home’s best features. Everything was delivered on time, and the quality exceeded my expectations. Highly recommend Peaceful Films.”
Ravinder KaurWe had an amazing experience working with Anas for our condo listing! He was extremely professional, punctual, and easy to work with throughout the entire process.
Bisan Samara“Working with Peaceful Films was an absolute pleasure from start to finish. Their eye for detail, professionalism, and ability to capture each space in its best light truly set them apart.”
Najla Alzagha“Anas is great and very professional. He did an excellent job for a residential property that I was listing. The pictures, video, and drone shots were perfect.”
Bhavika Arora“It was an absolute pleasure working with Anas. Very professional pictures and videos of my listings. Overall, an amazing experience! Easy booking, quick responses, and high quality.”
Hala Abu-HantashPhotography, video, aerial media, 3D tours and floor plans—serving Kitchener-Waterloo, Cambridge, Guelph and the GTA, with bookings available across Ontario.
Professional real estate drone videography across Kitchener-Waterloo, Cambridge and Guelph.
Choose from:
• 4K Aerial Drone Video — cinematic exterior footage showcasing the property, lot and surrounding neighbourhood.
• Avata 360 FPV Fly-Through — an immersive outdoor-to-indoor-to-outdoor journey captured in 8K 360° and delivered as professionally reframed horizontal and vertical videos.
Both options include professional editing, colour grading, licensed music, branded and unbranded versions, and two minor revision rounds. Raw footage is not included. Flights are subject to weather, safety and airspace availability. FPV filming requires owner approval, open doors, a clear route, and no people or pets within the flight path. This is a cinematic video, not an interactive 3D tour.
Pricing and timing:
Avata 360 FPV Indoor–Outdoor Fly-Through: $650
Premium HDR real estate photography for homes, condos and luxury listings across Kitchener-Waterloo, Cambridge and Guelph. Includes unlimited interior and exterior photos, natural colour correction, balanced window views, blue-sky replacement, MLS-ready and high-resolution files, delivered the next business day.
Showcase the property with a polished 4K cinematic film for MLS, websites and social media. Includes one horizontal property film up to 90 seconds, one vertical reel up to 45 seconds, licensed music, professional colour grading, and branded and unbranded versions. Delivered within 48 hours.
Give buyers an immersive way to explore the property with an iGUIDE 3D virtual tour, detailed floor plans, room measurements and calculated square footage. Includes MLS-ready branded and unbranded links.
Licensed drone coverage capturing the property, lot, surroundings, and neighborhood perspective.
Professional aerial photography captured by a certified drone pilot, highlighting the property, lot, surroundings and neighbourhood. Includes professionally edited high-resolution and MLS-ready images. Subject to weather, airspace restrictions and safe flying conditions.
Professional CubiCasa 2D floor plans for real estate listings across Kitchener-Waterloo, Cambridge and Guelph. Includes room labels, dimensions, estimated total area, and MLS-ready files with and without measurements. Delivered within 24 hours. Measurements are approximate and deemed reliable but not guaranteed.
Extras you can add to any package or service.
Turn your listing photos into polished, ready-to-share marketing content. Choose a social media post, digital flyer, or brochure created with your property photos, listing details, and agent branding. Digital delivery only; printing and custom revisions are not included.
Receive an additional professionally edited real estate video created from footage captured during your booked video session. Choose a vertical or horizontal format optimized for social media, websites, YouTube, or MLS use. Includes colour grading, licensed music, branding, and one minor revision. New filming and raw footage are not included. Delivered within two business days.
Build recognition and trust with a professionally filmed on-camera realtor introduction. Choose a 15-second introduction created for one property or a reusable 20–30-second branding introduction for future listings. Includes guided delivery, professional audio, colour grading, licensed music, logo and contact overlays, and one minor revision. Delivered within three business days.
Show buyers the lifestyle surrounding the property with a cinematic 30-second neighbourhood reel featuring nearby parks, cafés, schools, trails, shopping, and local landmarks. Includes filming at up to three preselected locations, professional editing, colour grading, licensed music, branded and unbranded versions, and one minor revision. Locations must be within 5 km of the property. Drone footage and location fees are not included. Delivered within two business days.
Create consistent social content for your listing with professionally filmed vertical videos optimized for Instagram Reels, TikTok, Facebook, and YouTube Shorts. Choose two or three 15–30-second reels, including a property teaser, feature highlight, and optional realtor call-to-action. Includes 4K filming, professional editing, colour grading, licensed music, captions, branding, and one minor revision per reel. Delivered within three business days. Drone and neighbourhood footage are not included.
Every listing includes a standard property website at no additional charge. Upgrade to a memorable custom domain, such as 123MainStreet.ca, connected directly to your listing website. Includes domain registration, configuration, and hosting for 12 months, subject to domain availability. Renewal after 12 months is billed separately.
Peaceful Films provides real estate photography and media services throughout Kitchener-Waterloo, Cambridge and the GTA, with bookings available across Ontario. Travel is calculated one way from our Kitchener base: the first 20 km are included, and additional distance is billed at CA$0.70/km. For locations requiring more than two hours of driving one way, a CA$100 long-distance fee applies. Prices are in Canadian dollars and subject to 13% HST. Parking, tolls and building-access fees are billed at cost.
Standard real estate photography is delivered by the next morning. iGUIDE 3D tours and floor plans are generally delivered within 24–48 hours, while cinematic videos are delivered within 48–72 hours. Priority rush delivery is available as an add-on, subject to availability.
Enter the property address through our online booking page, select your package and add-ons, and choose an available appointment. You will receive confirmation by email. For custom or multi-property projects, please contact us directly.
Please ensure the property is photo-ready before our arrival. Clean and declutter all rooms, clear countertops, open blinds, turn on the lights, remove vehicles from the driveway, secure pets and ensure every room is accessible. We send a complete Home Preparation Checklist after booking. Properties that are not ready may require additional on-site time or rescheduling.
Yes. Two complimentary revision rounds are included with eligible edited photo and video deliverables. Please submit each revision round as one complete list. Additional revisions or requests outside the original project scope may require an additional fee.
Drone services depend on safe weather, suitable lighting and applicable airspace authorization. If conditions prevent safe or legal operation, we will reschedule the affected drone portion or arrange the most suitable alternative.
Share your property details, preferred date and required services. We’ll confirm availability and next steps within one business day.
Peaceful Films Inc.
Last Updated: September 12, 2026
These Terms and Conditions govern all photography, videography, drone, virtual-tour, floor-plan, editing, media-production, and related services provided by Peaceful Films Inc. (“Peaceful Films,” “we,” “us,” or “our”).
The person or organization requesting the services is referred to as the “Client.”
By submitting or accepting a quotation, placing an order, confirming a booking, paying a deposit or invoice, or instructing Peaceful Films to begin work, the Client confirms that they have read, understood, and accepted these Terms and Conditions.
If a signed proposal, order confirmation, or separate written agreement conflicts with these Terms, the terms of that document will apply to the extent of the conflict.
Peaceful Films may provide services including:
Real estate photography
HDR photography
Real estate videography
Cinematic property films
Vertical videos and social media reels
Drone photography and videography
FPV drone media
iGUIDE and Matterport virtual tours
Floor plans and property measurements
Virtual staging
Twilight and day-to-twilight editing
Image and video editing
Realtor headshots and branding content
Property websites and listing media
Commercial and corporate media production
Event photography and videography
Social media content production
Other customized media services
The specific services, deliverables, prices, and deadlines for each project will be identified in the applicable quotation, order form, invoice, package description, or written agreement.
The Client must provide accurate and complete information, including:
Property or project address
Requested services
Property size and type
Preferred date and time
Access instructions
Lockbox or entry information
Contact information
Listing or project requirements
Required delivery date
Any special requests or restrictions
Submitting a booking request does not guarantee an appointment. A booking is confirmed only after Peaceful Films provides written confirmation and any required deposit has been received.
Quotations remain valid for the period shown on the quotation. Peaceful Films may update a quotation if the property size, location, required services, access conditions, or project scope differs from the information originally provided.
The Client is responsible for reviewing the confirmed order and notifying Peaceful Films promptly of any errors.
All prices are stated in Canadian dollars and exclude 13% Ontario HST unless expressly identified as tax-inclusive.
Pricing may vary according to:
Property size
Property type
Selected services and add-ons
Travel distance
Access requirements
Project complexity
Production time
Number of locations
Required crew or equipment
Confirmed project scope
Any mandatory charge will be disclosed before the order is confirmed.
Travel is calculated using the one-way driving distance from Peaceful Films’ Kitchener base.
The first 20 kilometres are included
Additional distance is charged at CA$0.70 per kilometre
A CA$100 long-distance fee applies, in addition to mileage, when the drive exceeds two hours one way
HST applies to travel and long-distance charges
Required parking, tolls, permits, and building-access charges are billed at cost
No material change to the confirmed scope or price will be made without the Client’s approval, except where the information supplied by the Client was inaccurate.
Unless otherwise stated in writing:
Invoices are due within seven calendar days
Deposits may be required for certain services
Commercial, corporate, event, or customized projects may require staged payments
Accepted payment methods may include e-transfer, credit card, Stripe, PayPal, or another approved payment system
Overdue balances may accrue interest at 1.5% per month, equivalent to 18% per year, calculated from the payment due date.
Peaceful Films may suspend delivery links, hosted services, licences, future bookings, or additional work while an invoice remains overdue.
Copyright and ownership do not transfer to the Client. The Client’s usage licence begins only after the applicable invoice has been paid in full.
The Client must contact Peaceful Films promptly if they believe an invoice contains an error.
Cancellation or rescheduling requests must be submitted through the booking platform, by email, or through another written communication method.
Unless different terms appear on the order:
More than 24 hours before the scheduled start time: no cancellation fee, excluding non-refundable third-party expenses
Within 24 hours of the scheduled start time: 50% of the scheduled service price
After Peaceful Films has begun travelling to the location: up to 100% of the scheduled service price, plus applicable travel expenses
No access, an incorrect access code, an unavailable Client or representative, or a property that cannot reasonably be photographed upon arrival: up to 100% of the scheduled service price
These charges compensate Peaceful Films for reserved production time, travel, preparation, and lost booking opportunities.
Repeated rescheduling may require advance payment before another appointment is reserved.
Peaceful Films may reschedule a service without penalty when weather, illness, equipment failure, airspace restrictions, unsafe conditions, emergencies, or circumstances outside our reasonable control prevent the work from being completed safely.
Cancellation terms for weddings, events, commercial productions, and multi-day projects may be governed by a separate agreement.
The Client is responsible for ensuring that the property is accessible, safe, and ready at the scheduled appointment time.
Preparation may include:
Turning on appropriate interior and exterior lights
Replacing non-functioning light bulbs
Opening curtains and blinds
Removing unnecessary clutter
Cleaning visible surfaces
Making beds
Closing toilet lids
Securing valuables and confidential documents
Removing or securing pets
Removing vehicles when possible
Informing occupants of the appointment
Providing working entry or lockbox instructions
Peaceful Films is not responsible for cleaning, staging, moving heavy furniture, handling hazardous materials, supervising children or pets, or concealing personal belongings.
The photographer may make minor adjustments when reasonable, but extensive preparation is not included unless agreed in writing.
If the property is materially unprepared, inaccessible, unsafe, or delayed, Peaceful Films may:
Photograph the property as presented
Reduce the planned scope to fit the reserved appointment
Charge for approved additional time
Reschedule the appointment
Apply the cancellation provisions in Section 5
The Client must disclose known hazards, construction activity, aggressive animals, restricted areas, and other conditions that could affect safety or production.
Peaceful Films retains creative and technical control over camera placement, lighting, shooting order, equipment, crew assignments, and production methods, while reasonably considering the Client’s confirmed requirements.
Appointment durations are estimates and may vary with the property’s size, condition, accessibility, selected services, and on-site delays.
When a package includes “unlimited photographs,” this means there is no preset maximum number of suitable final images needed to represent the property properly. It does not include:
Every exposure captured
Test images
Duplicate compositions
Blurred or unusable images
Raw or unedited files
Behind-the-scenes material
Peaceful Films will determine which captured images meet its professional and technical delivery standards.
Drone operations are subject to:
Weather and visibility
Wind and precipitation
Transport Canada requirements
Pilot and public safety
Airspace restrictions
Nearby airports and controlled airspace
Property-owner authorization
Site conditions
Equipment limitations
The drone pilot has final authority over whether a flight can be conducted safely and legally.
Peaceful Films may delay, modify, relocate, or cancel drone operations when conditions are unsafe or prohibited. When practical, Peaceful Films may arrange another drone visit, substitute an appropriate service, or provide a credit for the portion that could not be completed.
The Client understands that drone coverage and specific aerial angles cannot be guaranteed.
Virtual staging, sky replacement, day-to-twilight conversion, object removal, lawn enhancement, and other digital modifications are intended as marketing illustrations.
Virtual-staging and AI-assisted results may contain minor inconsistencies. The Client must inspect all edited media and request corrections within the revision period before publishing it.
Virtual staging does not guarantee that:
Furniture or décor is available for purchase
Dimensions or scale are exact
Colours and materials match the physical property
The property can physically accommodate every depicted item
Different angles will be perfectly identical
The Client is responsible for complying with applicable MLS®, brokerage, advertising, and disclosure requirements. Virtually staged or materially modified images should be clearly identified when required, and original unstaged images should be retained.
Peaceful Films will not knowingly create an undisclosed alteration that materially misrepresents a permanent feature or condition of the property.
Typical delivery times are:
Photography: by the next morning or within 24 hours
Floor plans and iGUIDE services: within 24–48 hours
Cinematic video: within 48–72 hours
Complex editing, virtual staging, commercial work, and customized projects: according to the confirmed order
These are typical turnaround estimates unless a guaranteed deadline is expressly confirmed in writing.
Delivery may be affected by:
Project size or complexity
Client-requested changes
Weekends or statutory holidays
Weather
High seasonal workload
Technical failures
Third-party platform interruptions
Circumstances outside our reasonable control
Rush delivery is available only when selected, paid for, and confirmed.
Media is normally delivered digitally through Fotello or another approved delivery platform.
Unless the order states otherwise, the Client receives up to two complimentary revision rounds for reasonable corrections or minor adjustments to the delivered work.
Revision requests must:
Be submitted within five business days of delivery
Be provided as one consolidated list per revision round
Clearly explain each requested changes
Include timestamps for video revisions whenever possible
Complimentary revisions do not include:
Changes to the original creative direction
Newly requested deliverables
Replacement of previously approved music or concepts
Extensive object removal
Major virtual-staging redesign
New footage
Property changes occurring after the appointment
Additional rooms or locations
Reshoots caused by property readiness, weather, access, occupants, or Client instructions
Additional revisions or work outside the confirmed scope will be quoted before proceeding.
A complimentary reshoot will be considered when a material technical failure caused directly by Peaceful Films prevents delivery of an agreed service. Artistic preference alone does not automatically qualify for a complimentary reshoot.
The Client is responsible for downloading and securely backing up delivered media.
Unless otherwise agreed:
Online galleries and delivered final media may be removed 12 months after delivery
Raw photographs, raw footage, project files, and working files may be deleted 30 days after final delivery
Peaceful Films does not guarantee that deleted or archived files can be restored
Raw or unedited files are not included unless expressly stated in writing
Reopening or restoring archived projects may involve an additional fee
Virtual tours, property websites, and other hosted products may have separate hosting periods or renewal fees identified in the order. Third-party hosted products may become unavailable if the applicable provider discontinues the product or the hosting subscription expires.
Floor plans, room dimensions, square-footage calculations, iGUIDE measurements, CubiCasa measurements, and similar products are provided for marketing and informational purposes.
They are not:
Legal surveys
Engineering drawings
Architectural plans
Appraisals
Building-code certifications
Guarantees of property size
Measurements may vary because of property conditions, access limitations, scanning methods, measurement standards, or third-party processing.
The Client, property owner, buyers, and other users should independently verify important measurements before making legal, financial, construction, or purchasing decisions.
Except for Client-provided content and third-party materials, Peaceful Films retains copyright and ownership of the photographs, videos, footage, designs, edits, and other original media it creates.
After full payment, the Client receives a non-exclusive, limited licence to use the final delivered media for:
Marketing the property or project identified in the order
MLS® and real estate listing platforms
The Client’s website and social media
Digital and printed property advertising
Brokerage marketing associated with the listing
The Client’s professional portfolio and records, where permitted by the property owner
The Client may share final media with the property owner, brokerage, MLS® system, and listing platforms only as reasonably necessary to market the identified property or project.
Unless Peaceful Films provides written permission, the Client may not:
Sell or license the media
Transfer the media to another agent or business for an unrelated purpose
Use the media to market a different property
Provide the media to builders, designers, stagers, architects, contractors, or other commercial parties
Submit the media to stock-media platforms
Use raw files or project files
Use the media to train artificial-intelligence systems
Alter the media in a misleading or damaging manner
Claim authorship of the media
Reasonable cropping, resizing, branding, captioning, and platform formatting are permitted provided they do not materially misrepresent the work or property.
Music, templates, fonts, software, virtual-tour technology, and other licensed components remain subject to their respective third-party licences.
A new licence may be required for a relisting, transfer to a different listing representative, or unrelated commercial use.
The Client confirms that they have the authority to:
Request the services
Provide access to the property or location
Authorize photography, recording, and drone operations
Supply logos, music, photographs, scripts, trademarks, and other materials
Permit the intended use and publication of the completed media
The Client remains responsible for the accuracy of property details, names, prices, claims, listing information, logos, scripts, and instructions they provide.
The Client must obtain appropriate consent or releases for recognizable individuals included at the Client’s request, including employees, contractors, guests, models, and event participants.
Peaceful Films may refuse any instruction or material that appears unlawful, infringing, unsafe, defamatory, discriminatory, or misleading.
Unless the Client marks the project as confidential or opts out in writing before the appointment, Peaceful Films may use selected final media for:
Its website and portfolio
Social media
Demonstrations and showreels
Advertising and promotional materials
Competitions, exhibitions, and industry recognition
Internal training and quality review
Peaceful Films will not intentionally publish lockbox codes, alarm information, confidential documents, or other private access information.
Where recognizable people appear, portfolio use remains subject to applicable consent and release requirements.
A Client may request removal from media controlled directly by Peaceful Films. We will consider reasonable removal requests, although we may be unable to remove media previously distributed, shared, printed, indexed, or controlled by third parties.
Peaceful Films may use third-party providers such as:
Fotello
iGUIDE
Matterport
CubiCasa
Google services
Payment processors
Cloud-storage providers
Editing and automation platforms
Website, CRM, email, and communication systems
Third-party services may have their own terms, privacy policies, technical restrictions, hosting periods, and availability requirements.
Peaceful Films will use reasonable efforts to select and manage appropriate providers but cannot guarantee uninterrupted operation of systems outside its direct control.
If a third-party outage affects delivery, Peaceful Films will use reasonable efforts to restore access or provide an alternative delivery method.
By requesting a quotation or booking services, the Client authorizes Peaceful Films to contact them by email, SMS, telephone, client portal, website chat, CRM system, or automated system when reasonably necessary to:
Prepare a quotation
Confirm or modify a booking
Provide appointment reminders
Obtain access information
Deliver media
Provide support
Send invoices or payment notices
Request feedback concerning the completed service
Promotional or marketing communications will be sent only where permitted by law. Clients may unsubscribe from marketing communications at any time.
Opting out of marketing does not prevent necessary communications regarding an active quotation, booking, delivery, invoice, or support request.
Peaceful Films may use AI-assisted and automated tools for scheduling, customer support, editing, workflow management, and communication. Clients may request assistance from a person when needed.
Peaceful Films may invite Clients to provide reviews, testimonials, or feedback.
Clients are not required to provide a positive review.
Peaceful Films may accurately quote a publicly posted review or an authorized testimonial in its marketing, subject to applicable law and the rules of the originating platform. We will not knowingly alter a review in a way that changes its meaning.
If a Client requests removal of their testimonial from media controlled directly by Peaceful Films, we will consider and respond to the request reasonably.
Peaceful Films provides professional marketing media but does not guarantee:
A property sale or lease
A particular selling price
A sale above asking price
A particular number of views, inquiries, or showings
A specific time on market
Social media reach or engagement
Search-engine rankings
Advertising performance
Approval by an MLS®, brokerage, or third-party platform
Any examples of previous results describe individual projects and do not guarantee the same result for another property or Client.
The Client is responsible for reviewing and approving the accuracy of all marketing materials before publication.
Because the services involve reserved production time and customized digital work:
Completed or delivered services are generally non-refundable
Deposits and cancellation charges are governed by the applicable order and Section 5
Third-party charges already incurred are non-refundable
Dissatisfaction that can reasonably be addressed through the included revision process does not automatically qualify for a refund
If Peaceful Films cannot provide a paid service, Peaceful Films may, as appropriate:
Reschedule the service
Provide a reasonable substitute
Issue a service credit
Refund the amount paid for the unperformed portion
Nothing in these Terms limits any refund or cancellation right that cannot legally be waived.
To the maximum extent permitted by law, Peaceful Films will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost commissions, lost business opportunities, listing delays, or losses arising from:
Weather
Airspace restrictions
Property access problems
Incorrect Client information
Unprepared or unsafe properties
Third-party platform failures
Internet or hosting outages
Client misuse or unauthorized alteration of media
Failure to download or preserve delivered files
Publication of media without the Client’s final review
Events outside Peaceful Films’ reasonable control
Peaceful Films’ total liability arising from a particular order will not exceed the amount actually paid to Peaceful Films for the affected service.
These limitations do not apply to fraud, wilful misconduct, gross negligence, or liability and statutory rights that cannot legally be limited.
To the extent permitted by law, the Client agrees to protect and reimburse Peaceful Films against reasonable third-party claims, losses, or expenses arising from:
Materials or instructions supplied by the Client
The Client’s lack of authority to access or photograph a property
Failure to obtain required permissions or releases
False or misleading property information supplied by the Client
Unauthorized resale, transfer, alteration, or use of delivered media
The Client’s violation of MLS®, advertising, privacy, intellectual-property, or platform requirements
This obligation does not apply to the extent that a claim was caused by Peaceful Films’ negligence or unlawful conduct.
Peaceful Films is not responsible for delay or failure caused by events outside its reasonable control, including:
Severe weather
Fire, flood, or natural disaster
Illness or medical emergency
Government restrictions
Road closures
Airspace restrictions
Power, internet, or telecommunications failure
Labour disruption
Equipment failure despite reasonable maintenance
Third-party platform outages
Peaceful Films will notify the Client when reasonably possible and work with the Client to reschedule or provide an appropriate alternative.
Commercial, corporate, documentary, wedding, event, and multi-day productions may require a separate agreement addressing:
Deposits and payment schedules
Production dates
Crew and equipment
Overtime
Travel and accommodation
Deliverables
Revision limits
Music and talent licensing
Cancellation charges
Confidentiality
Usage territories and licence periods
Where a separate signed agreement exists, that agreement takes priority over these Terms for the applicable project.
Personal information is handled in accordance with the Peaceful Films Privacy Policy and applicable Canadian privacy law.
The Client should avoid including unnecessary sensitive information in booking forms or messages.
Access codes, alarm details, and lockbox information should be provided only when necessary for the scheduled service.
The Privacy Policy is available through the Peaceful Films website.
Peaceful Films may update these Terms periodically.
Updated Terms apply prospectively to quotations and bookings accepted after the updated version is published. An existing confirmed order remains governed by the version accepted when the booking was confirmed unless the parties agree otherwise in writing.
The latest version will display its revision date.
These Terms, together with the applicable quotation, order confirmation, invoice, and any signed project agreement, constitute the complete agreement concerning the services.
The Client may not transfer the agreement or usage licence without written permission from Peaceful Films.
A failure to enforce a provision on one occasion does not waive the right to enforce it later.
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
Electronic acceptance, booking confirmations, and electronic signatures have the same effect as written acceptance to the extent permitted by law.
These Terms are governed by the laws of Ontario and the applicable federal laws of Canada. Unless applicable law requires otherwise, disputes will be submitted to the courts of Ontario located in the Region of Waterloo.
Nothing in these Terms removes a statutory right that cannot legally be waived.
Peaceful Films Inc.
Kitchener, Ontario, Canada
Website: https://peacefulfilms.com
Email: info@peacefulfilms.com
Phone: +1 519-589-2333
Peaceful Films Inc.
Last Updated: September 12, 2026
Peaceful Films Inc. (“Peaceful Films,” “we,” “us,” or “our”) is committed to protecting personal information and handling it responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when individuals interact with our website, booking systems, delivery platforms, media services, communications, and related business operations.
This Policy applies to:
Website visitors
Clients and prospective clients
Realtors and brokerages
Property owners and occupants
Commercial and corporate clients
Event organizers and participants
Individuals who contact, book, or communicate with us
Peaceful Films Inc. is responsible for personal information under its control.
We have designated a Privacy Officer to oversee our privacy practices and respond to questions, access requests, correction requests, complaints, and withdrawal-of-consent requests.
Privacy Officer
Peaceful Films Inc.
Kitchener, Ontario, Canada
Email: info@peacefulfilms.com
Phone: +1 519-589-2333
Website: https://peacefulfilms.com
The personal information we collect depends on how an individual interacts with us and which services are requested.
We may collect:
Full name
Email address
Telephone number
Brokerage or company name
Job title
Business address
Social media information
Preferred communication method
We may collect:
Property or project address
Property type and approximate size
Requested services
Appointment date and time
Listing information
Realtor and property-owner information
Access instructions
Lockbox codes
Alarm or entry information
Parking and building-access information
Property-preparation details
Special production instructions
Clients should provide only the access information reasonably required to complete the scheduled service.
We may collect:
Invoice information
Billing address
Payment amount
Payment status
Transaction identifiers
Applicable taxes
Payment history
Payment-card information is generally processed directly by third-party payment providers. Peaceful Films does not ordinarily receive or store complete payment-card numbers.
In providing services, we may capture or process:
Interior and exterior property images
Video and drone footage
Floor plans and measurements
Virtual-tour imagery
Realtor headshots
Interviews
Event photographs and recordings
Voices, faces, names, or likenesses of identifiable people
Client logos, branding, scripts, and other supplied content
Property media may incidentally capture personal belongings, photographs, documents, vehicle licence plates, or other identifying details. Clients and property occupants should secure or remove sensitive items before production begins.
Depending on the website configuration and an individual’s settings, we may automatically collect:
IP address
Browser type
Device type
Operating system
Approximate location derived from an IP address
Pages viewed
Links selected
Referring website
Date and time of visits
Booking-form activity
Website performance and diagnostic information
Cookie and advertising identifiers
We may retain:
Emails
SMS messages
Contact-form submissions
Website-chat conversations
Telephone inquiry notes
Booking instructions
Customer-support messages
Client feedback
Reviews and testimonials
Marketing preferences and unsubscribe requests
We may collect personal information:
Directly from the individual
Through our website or contact forms
Through Fotello or another booking platform
Through email, SMS, telephone, or website chat
From a realtor, brokerage, property owner, employer, event organizer, or authorized representative
Through payment processors
Through virtual-tour and floor-plan providers
Automatically through cookies, analytics, pixels, and similar technologies
From social media and review platforms
From publicly available business sources
From referrals or business partners
When a Client provides information about another person, the Client is responsible for having appropriate authority or consent to provide that information.
We may use personal information to:
Respond to inquiries
Prepare quotations
Create client accounts
Process and confirm bookings
Schedule appointments
Communicate access requirements
Provide reminders and appointment updates
Perform photography, video, drone, virtual-tour, and floor-plan services
Edit, process, and deliver media
Create property websites and listing content
Process payments
Issue invoices and receipts
Provide technical support
Manage revisions and reshoots
Maintain business, accounting, and tax records
Prevent fraud, misuse, and security incidents
Improve our services and website
Manage customer relationships
Request feedback or reviews
Send marketing communications where permitted
Maintain an authorized portfolio
Establish, exercise, or defend legal claims
Comply with legal and regulatory obligations
We limit collection to information reasonably required for identified business purposes.
We obtain consent in a form appropriate to the sensitivity of the information and the circumstances.
Consent may be provided by:
Submitting a contact form
Requesting a quotation
Placing or confirming an order
Providing information by email, telephone, SMS, or booking portal
Accepting our Terms and Conditions
Selecting an optional marketing preference
Providing express written or verbal authorization
Voluntarily submitting a review or testimonial
Submitting a booking or inquiry authorizes us to use the supplied information to respond and provide the requested services. It does not automatically subscribe the individual to unrelated promotional marketing.
Where permitted by law, consent may be implied from an existing business relationship or the individual’s actions. Express consent will be requested where the information, purpose, or communication requires it.
An individual may withdraw consent, subject to legal, contractual, security, or operational restrictions. Withdrawal may prevent us from providing a requested service.
We may send communications reasonably necessary to:
Respond to an inquiry
Prepare or discuss a quotation
Confirm or change an appointment
Provide appointment reminders
Obtain property-access information
Deliver completed media
Provide support
Send invoices and payment reminders
Address revisions
Request feedback regarding a completed service
These operational messages may continue while a quotation, booking, delivery, invoice, or support request remains active.
Promotional email or SMS messages will be sent only where permitted by applicable law.
Marketing messages will identify Peaceful Films and provide an unsubscribe method. An individual may unsubscribe by:
Using the unsubscribe link provided
Replying “STOP” where that option is supported
Contacting info@peacefulfilms.com
We will process marketing unsubscribe requests without delay and no later than the period required by applicable law.
Unsubscribing from marketing does not prevent essential communications relating to an existing booking, delivery, invoice, or support request.
Our website and third-party website provider may use cookies and similar technologies.
These technologies may include:
Used for:
Website operation
Security
Form submission
Booking functionality
User preferences
Client login
Fraud prevention
Used to understand:
Website traffic
Pages viewed
Visitor interactions
Referral sources
Website performance
Technical problems
Where enabled, these may help us:
Measure advertising performance
Understand whether an advertisement resulted in an inquiry
Deliver more relevant advertisements
Create advertising audiences
Providers may include Google, Meta, or other advertising and analytics services, depending on our current website configuration.
Where required, we will request consent before using non-essential tracking technologies. Users may also control cookies through their browser settings or available consent tools.
Disabling cookies may affect certain website, booking, login, or delivery functions.
Peaceful Films may use artificial intelligence and automated tools to assist with:
Booking and scheduling
Appointment reminders
Customer-support responses
Lead organization and qualification
CRM workflows
Email and SMS follow-up
Transcription
Photo and video culling
Colour correction
Noise reduction
Object removal
Sky replacement
Day-to-twilight editing
Virtual staging
Multi-angle virtual-staging workflows
Social media preparation
Review requests
Internal quality control
These tools may process limited client information or media through third-party technology providers.
We seek to limit the personal information provided to automated systems to what is reasonably necessary for the intended task.
Peaceful Films does not currently rely exclusively on automated systems to make decisions that produce legal or similarly significant effects on an individual.
Clients may request human assistance when an automated communication does not resolve their inquiry.
AI-assisted and virtually staged media may contain inaccuracies or inconsistencies. Clients are responsible for reviewing and approving this media before publication and complying with applicable listing and advertising disclosure requirements.
Lockbox codes, alarm details, building-entry instructions, and similar access information are treated as sensitive operational information.
We use this information only to:
Access the property for an authorized appointment
Coordinate an approved return visit
Resolve an access-related issue
Complete the requested services
Access information is shared only with personnel or contractors who reasonably require it for the appointment.
Access information is deleted or securely restricted once return access is no longer reasonably required, normally within seven days after the final on-site visit, unless a longer period is requested by the Client or required to complete the service.
Clients should change temporary access codes after the appointment whenever possible.
The ownership and licensing of created media are governed by our Terms and Conditions and applicable project agreements.
Unless a project is identified as confidential or the Client opts out in writing before the appointment, selected final media may be used in Peaceful Films’:
Website portfolio
Social media
Showreels
Advertising
Demonstrations
Printed marketing
Competitions and exhibitions
Internal training and quality review
We will not intentionally publish lockbox codes, alarm details, confidential documents, or other private access information.
Clients requesting photographs or recordings involving recognizable people are responsible for ensuring that appropriate notices, authorizations, or releases have been obtained. This is especially important for workplaces, events, interviews, and projects involving minors.
A person may request removal of their identifiable image or testimonial from media controlled directly by Peaceful Films. We will review reasonable requests, subject to contractual, legal, journalistic, artistic, technical, and operational considerations.
We may be unable to remove content that has already been downloaded, printed, indexed, shared, republished, or placed under the control of another party.
Peaceful Films may request feedback after completing a service.
We may display:
Client-submitted testimonials
Publicly posted reviews
Reviewer names
Publicly displayed profile photographs
Star ratings
We will use reviews only where permitted by applicable law and the originating platform’s rules. We will not knowingly edit a review in a way that changes its meaning.
Clients are not required to provide a positive review.
Individuals may contact us to request removal of a testimonial or review from media controlled directly by Peaceful Films. Removing a review from our website does not remove the original review from Google or another third-party platform.
We may use third-party providers to operate our business and deliver services.
These providers may include:
Fotello
iGUIDE
Matterport
CubiCasa
Google Calendar and other Google services
Website hosting providers
Cloud-storage providers
Email and SMS providers
CRM and automation platforms
Photo and video editing providers
AI-assisted service providers
Accounting and invoicing providers
Stripe, PayPal, or other payment processors
Analytics and advertising providers
Social media platforms
Professional advisers
These providers receive only the information reasonably required to perform their functions.
Peaceful Films remains accountable for personal information under its control and uses contractual, organizational, or other reasonable measures to require appropriate handling by service providers.
Third-party websites and platforms also operate under their own privacy policies and terms.
Some service providers may store or process information outside Ontario or Canada, including in the United States or other countries.
When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to its courts, governments, law-enforcement authorities, or national-security authorities.
We use reasonable measures to select appropriate providers and protect information transferred for processing. However, we cannot require foreign providers to disregard the laws that apply to them.
Individuals may contact our Privacy Officer for more information about our service providers or cross-border processing practices.
We may disclose personal information:
To employees or contractors who require it to provide services
To technology and service providers acting on our behalf
To a Client’s authorized realtor, brokerage, property owner, representative, or project team
To MLS®, listing, property-website, or social platforms at the Client’s direction
To accountants, insurers, lawyers, and professional advisers
To collect an unpaid account
To investigate fraud, security incidents, or misuse
To protect people, property, or legal rights
When required or permitted by law
In connection with a proposed sale, financing, merger, or reorganization of the business, subject to appropriate safeguards
With the individual’s additional consent
We do not sell or rent personal information to unrelated organizations for their own marketing purposes.
Payments may be processed through Stripe, PayPal, banks, or other approved payment providers.
Payment providers may collect:
Cardholder name
Billing address
Payment-card details
Bank or account information
Transaction and fraud-prevention information
Complete payment-card details are generally submitted directly to the payment provider rather than Peaceful Films.
Clients should review the applicable payment provider’s privacy policy before submitting payment information.
We retain personal information only for as long as reasonably necessary for the identified purposes, subject to legal, contractual, accounting, security, and dispute-resolution requirements.
Our general retention periods are:
Property access and lockbox information: normally deleted or securely restricted within seven days after the final on-site visit
Raw photographs, raw footage, working files, and editing projects: normally up to 30 days after final delivery
Delivered final media and delivery galleries: normally up to 12 months after delivery
Invoices, payment records, contracts, and required tax records: generally six years from the end of the tax year to which they relate
Marketing contact information: until consent is withdrawn, the information is no longer required, or applicable law requires removal
Unsubscribe records: retained as reasonably necessary to honour the request and demonstrate compliance
Security-incident records: retained for the period required by law
Selected final media authorized for portfolio or promotional use may be retained longer.
Information may also be retained longer when reasonably required for an active dispute, legal proceeding, unpaid account, insurance matter, or legal obligation.
When personal information is no longer required, it is securely deleted, destroyed, or de-identified.
We use reasonable administrative, technical, contractual, and physical safeguards appropriate to the sensitivity of the information.
Safeguards may include:
Password-protected systems
Multi-factor authentication where supported
Restricted access
Role-based access
Secure cloud services
Confidentiality requirements
Vendor review
Software and device updates
Backup and recovery procedures
Secure deletion or de-identification
Staff and contractor privacy instructions
Only people who reasonably require access for their work should be permitted to access personal information.
No internet transmission, email system, cloud platform, or storage system can be guaranteed completely secure. Individuals should avoid sending unnecessary sensitive information through unsecured communication channels.
If we become aware of unauthorized access, loss, use, or disclosure of personal information, we will investigate the incident and take reasonable steps to contain and address it.
Where required by law, we will:
Notify affected individuals
Report the incident to the appropriate regulator
Notify another organization that may reduce the risk of harm
Maintain required records of the incident
Notifications may include information about the incident, possible consequences, protective steps, and how to contact us.
Individuals may request:
Confirmation that we hold their personal information
Access to their personal information
Information about how it has been used or disclosed
Correction of inaccurate or incomplete information
Requests should be submitted to:
Privacy Officer
Email: info@peacefulfilms.com
We may request information necessary to verify the requester’s identity.
We will normally respond within 30 days, subject to extensions and exceptions permitted by applicable law.
Access may be restricted where disclosure would:
Reveal another person’s personal information
Reveal confidential commercial information
Breach legal privilege
Create a serious safety risk
Be prohibited by law
When access cannot be provided, we will explain the reason where legally permitted.
Individuals may request that we:
Stop an optional use of their information
Withdraw marketing consent
Correct their information
Delete information that is no longer required
Remove content controlled directly by Peaceful Films
We will consider each request in accordance with applicable law.
We may need to retain certain information to:
Complete a requested service
Maintain accounting or tax records
Enforce an agreement
Resolve a dispute
Prevent fraud or misuse
Honour an unsubscribe request
Comply with legal obligations
Withdrawal of consent does not affect uses or disclosures that occurred lawfully before the withdrawal.
Our website and booking services are not directed to children under 18, and we do not knowingly collect personal information directly from children for booking or marketing purposes.
Media services may capture children or minors when requested by a parent, guardian, school, organization, employer, or event Client.
The Client is responsible for obtaining appropriate parental, guardian, participant, or institutional consent before asking Peaceful Films to photograph or record minors.
If we learn that personal information was collected from a minor without appropriate authorization, we will take reasonable steps to address or delete it.
Our website may contain links to external websites, social media platforms, booking systems, payment providers, or client-delivery platforms.
Peaceful Films does not control the privacy practices of external organizations. Individuals should review the privacy policies of those services before providing information.
Interactions with our social media pages may also be visible to the relevant platform and other users.
We may update this Privacy Policy to reflect changes in:
Our services
Technology
Service providers
Business practices
Legal requirements
Regulatory guidance
The latest version will be posted on our website with its revision date.
Material changes will apply prospectively. Where legally required, we will provide additional notice or obtain new consent before using previously collected information for a materially different purpose.
Questions, requests, or complaints about this Privacy Policy or our handling of personal information may be directed to:
Privacy Officer
Peaceful Films Inc.
Kitchener, Ontario, Canada
Email: info@peacefulfilms.com
Phone: +1 519-589-2333
Website: https://peacefulfilms.com
We will investigate privacy complaints and attempt to resolve them fairly.
If an individual is not satisfied with our response, they may contact the Office of the Privacy Commissioner of Canada:
Website: https://www.priv.gc.ca
Telephone: 1-800-282-1376
