Terms and Conditions

Peaceful Films Inc.
Last Updated: September 12, 2026

These Terms and Conditions govern all photography, videography, drone, virtual-tour, floor-plan, editing, media-production, and related services provided by Peaceful Films Inc. (“Peaceful Films,” “we,” “us,” or “our”).

The person or organization requesting the services is referred to as the “Client.”

By submitting or accepting a quotation, placing an order, confirming a booking, paying a deposit or invoice, or instructing Peaceful Films to begin work, the Client confirms that they have read, understood, and accepted these Terms and Conditions.

If a signed proposal, order confirmation, or separate written agreement conflicts with these Terms, the terms of that document will apply to the extent of the conflict.

1. Services

Peaceful Films may provide services including:

• Real estate photography

• HDR photography

• Real estate videography

• Cinematic property films

• Vertical videos and social media reels

• Drone photography and videography

• FPV drone media

• iGUIDE and Matterport virtual tours

• Floor plans and property measurements

• Virtual staging

• Twilight and day-to-twilight editing

• Image and video editing

• Realtor headshots and branding content

• Property websites and listing media

• Commercial and corporate media production

• Event photography and videography

• Social media content production

• Other customized media services

The specific services, deliverables, prices, and deadlines for each project will be identified in the applicable quotation, order form, invoice, package description, or written agreement.

2. Quotations, Orders and Booking Confirmation

The Client must provide accurate and complete information, including:

• Property or project address

• Requested services

• Property size and type

• Preferred date and time

• Access instructions

• Lockbox or entry information

• Contact information

• Listing or project requirements

• Required delivery date

• Any special requests or restrictions

Submitting a booking request does not guarantee an appointment. A booking is confirmed only after Peaceful Films provides written confirmation and any required deposit has been received.

Quotations remain valid for the period shown on the quotation. Peaceful Films may update a quotation if the property size, location, required services, access conditions, or project scope differs from the information originally provided.

The Client is responsible for reviewing the confirmed order and notifying Peaceful Films promptly of any errors.

3. Pricing, Taxes and Travel

All prices are stated in Canadian dollars and exclude 13% Ontario HST unless expressly identified as tax-inclusive.

Pricing may vary according to:

• Property size

• Property type

• Selected services and add-ons

• Travel distance

• Access requirements

• Project complexity

• Production time

• Number of locations

• Required crew or equipment

• Confirmed project scope

Any mandatory charge will be disclosed before the order is confirmed.

Travel is calculated using the one-way driving distance from Peaceful Films’ Kitchener base.

• The first 20 kilometres are included

• Additional distance is charged at CA$0.70 per kilometre

• A CA$100 long-distance fee applies, in addition to mileage, when the drive exceeds two hours one way

• HST applies to travel and long-distance charges

• Required parking, tolls, permits, and building-access charges are billed at cost

No material change to the confirmed scope or price will be made without the Client’s approval, except where the information supplied by the Client was inaccurate.

4. Payment Terms

Unless otherwise stated in writing:

• Invoices are due within seven calendar days

• Deposits may be required for certain services

• Commercial, corporate, event, or customized projects may require staged payments

• Accepted payment methods may include e-transfer, credit card, Stripe, PayPal, or another approved payment system

Overdue balances may accrue interest at 1.5% per month, equivalent to 18% per year, calculated from the payment due date.

Peaceful Films may suspend delivery links, hosted services, licences, future bookings, or additional work while an invoice remains overdue.

Copyright and ownership do not transfer to the Client. The Client’s usage licence begins only after the applicable invoice has been paid in full.

The Client must contact Peaceful Films promptly if they believe an invoice contains an error.

5. Cancellations and Rescheduling

Cancellation or rescheduling requests must be submitted through the booking platform, by email, or through another written communication method.

Unless different terms appear on the order:

• More than 24 hours before the scheduled start time: no cancellation fee, excluding non-refundable third-party expenses

• Within 24 hours of the scheduled start time: 50% of the scheduled service price

• After Peaceful Films has begun travelling to the location: up to 100% of the scheduled service price, plus applicable travel expenses

• No access, an incorrect access code, an unavailable Client or representative, or a property that cannot reasonably be photographed upon arrival: up to 100% of the scheduled service price

These charges compensate Peaceful Films for reserved production time, travel, preparation, and lost booking opportunities.

Repeated rescheduling may require advance payment before another appointment is reserved.

Peaceful Films may reschedule a service without penalty when weather, illness, equipment failure, airspace restrictions, unsafe conditions, emergencies, or circumstances outside our reasonable control prevent the work from being completed safely.

Cancellation terms for weddings, events, commercial productions, and multi-day projects may be governed by a separate agreement.

6. Property Readiness and Access

The Client is responsible for ensuring that the property is accessible, safe, and ready at the scheduled appointment time.

Preparation may include:

• Turning on appropriate interior and exterior lights

• Replacing non-functioning light bulbs

• Opening curtains and blinds

• Removing unnecessary clutter

• Cleaning visible surfaces

• Making beds

• Closing toilet lids

• Securing valuables and confidential documents

• Removing or securing pets

• Removing vehicles when possible

• Informing occupants of the appointment

• Providing working entry or lockbox instructions

Peaceful Films is not responsible for cleaning, staging, moving heavy furniture, handling hazardous materials, supervising children or pets, or concealing personal belongings.

The photographer may make minor adjustments when reasonable, but extensive preparation is not included unless agreed in writing.

If the property is materially unprepared, inaccessible, unsafe, or delayed, Peaceful Films may:

• Photograph the property as presented

• Reduce the planned scope to fit the reserved appointment

• Charge for approved additional time

• Reschedule the appointment

• Apply the cancellation provisions in Section 5

The Client must disclose known hazards, construction activity, aggressive animals, restricted areas, and other conditions that could affect safety or production.

7. On-Site Production and Unlimited Photography

Peaceful Films retains creative and technical control over camera placement, lighting, shooting order, equipment, crew assignments, and production methods, while reasonably considering the Client’s confirmed requirements.

Appointment durations are estimates and may vary with the property’s size, condition, accessibility, selected services, and on-site delays.

When a package includes “unlimited photographs,” this means there is no preset maximum number of suitable final images needed to represent the property properly. It does not include:

• Every exposure captured

• Test images

• Duplicate compositions

• Blurred or unusable images

• Raw or unedited files

• Behind-the-scenes material

Peaceful Films will determine which captured images meet its professional and technical delivery standards.

8. Drone Services

Drone operations are subject to:

• Weather and visibility

• Wind and precipitation

• Transport Canada requirements

• Pilot and public safety

• Airspace restrictions

• Nearby airports and controlled airspace

• Property-owner authorization

• Site conditions

• Equipment limitations

The drone pilot has final authority over whether a flight can be conducted safely and legally.

Peaceful Films may delay, modify, relocate, or cancel drone operations when conditions are unsafe or prohibited. When practical, Peaceful Films may arrange another drone visit, substitute an appropriate service, or provide a credit for the portion that could not be completed.

The Client understands that drone coverage and specific aerial angles cannot be guaranteed.

9. Virtual Staging, Twilight Editing and AI-Assisted Media

Virtual staging, sky replacement, day-to-twilight conversion, object removal, lawn enhancement, and other digital modifications are intended as marketing illustrations.

Virtual-staging and AI-assisted results may contain minor inconsistencies. The Client must inspect all edited media and request corrections within the revision period before publishing it.

Virtual staging does not guarantee that:

• Furniture or décor is available for purchase

• Dimensions or scale are exact

• Colours and materials match the physical property

• The property can physically accommodate every depicted item

• Different angles will be perfectly identical

The Client is responsible for complying with applicable MLS®, brokerage, advertising, and disclosure requirements. Virtually staged or materially modified images should be clearly identified when required, and original unstaged images should be retained.

Peaceful Films will not knowingly create an undisclosed alteration that materially misrepresents a permanent feature or condition of the property.

10. Delivery

Typical delivery times are:

• Photography: by the next morning or within 24 hours

• Floor plans and iGUIDE services: within 24–48 hours

• Cinematic video: within 48–72 hours

• Complex editing, virtual staging, commercial work, and customized projects: according to the confirmed order

These are typical turnaround estimates unless a guaranteed deadline is expressly confirmed in writing.

Delivery may be affected by:

• Project size or complexity

• Client-requested changes

• Weekends or statutory holidays

• Weather

• High seasonal workload

• Technical failures

• Third-party platform interruptions

• Circumstances outside our reasonable control

Rush delivery is available only when selected, paid for, and confirmed.

Media is normally delivered digitally through Fotello or another approved delivery platform.

11. Revisions and Reshoots

Unless the order states otherwise, the Client receives up to two complimentary revision rounds for reasonable corrections or minor adjustments to the delivered work.

Revision requests must:

• Be submitted within five business days of delivery

• Be provided as one consolidated list per revision round

• Clearly explain each requested changes

• Include timestamps for video revisions whenever possible

Complimentary revisions do not include:

• Changes to the original creative direction

• Newly requested deliverables

• Replacement of previously approved music or concepts

• Extensive object removal

• Major virtual-staging redesign

• New footage

• Property changes occurring after the appointment

• Additional rooms or locations

• Reshoots caused by property readiness, weather, access, occupants, or Client instructions

Additional revisions or work outside the confirmed scope will be quoted before proceeding.

A complimentary reshoot will be considered when a material technical failure caused directly by Peaceful Films prevents delivery of an agreed service. Artistic preference alone does not automatically qualify for a complimentary reshoot.

12. Digital Delivery, Raw Files and Storage

The Client is responsible for downloading and securely backing up delivered media.

Unless otherwise agreed:

• Online galleries and delivered final media may be removed 12 months after delivery

• Raw photographs, raw footage, project files, and working files may be deleted 30 days after final delivery

• Peaceful Films does not guarantee that deleted or archived files can be restored

• Raw or unedited files are not included unless expressly stated in writing

• Reopening or restoring archived projects may involve an additional fee

Virtual tours, property websites, and other hosted products may have separate hosting periods or renewal fees identified in the order. Third-party hosted products may become unavailable if the applicable provider discontinues the product or the hosting subscription expires.

13. Floor Plans and Measurements

Floor plans, room dimensions, square-footage calculations, iGUIDE measurements, CubiCasa measurements, and similar products are provided for marketing and informational purposes.

They are not:

• Legal surveys

• Engineering drawings

• Architectural plans

• Appraisals

• Building-code certifications

• Guarantees of property size

Measurements may vary because of property conditions, access limitations, scanning methods, measurement standards, or third-party processing.

The Client, property owner, buyers, and other users should independently verify important measurements before making legal, financial, construction, or purchasing decisions.

14. Copyright and Client Licence

Except for Client-provided content and third-party materials, Peaceful Films retains copyright and ownership of the photographs, videos, footage, designs, edits, and other original media it creates.

After full payment, the Client receives a non-exclusive, limited licence to use the final delivered media for:

• Marketing the property or project identified in the order

• MLS® and real estate listing platforms

• The Client’s website and social media

• Digital and printed property advertising

• Brokerage marketing associated with the listing

• The Client’s professional portfolio and records, where permitted by the property owner

The Client may share final media with the property owner, brokerage, MLS® system, and listing platforms only as reasonably necessary to market the identified property or project.

Unless Peaceful Films provides written permission, the Client may not:

• Sell or license the media

• Transfer the media to another agent or business for an unrelated purpose

• Use the media to market a different property

• Provide the media to builders, designers, stagers, architects, contractors, or other commercial parties

• Submit the media to stock-media platforms

• Use raw files or project files

• Use the media to train artificial-intelligence systems

• Alter the media in a misleading or damaging manner

• Claim authorship of the media

Reasonable cropping, resizing, branding, captioning, and platform formatting are permitted provided they do not materially misrepresent the work or property.

Music, templates, fonts, software, virtual-tour technology, and other licensed components remain subject to their respective third-party licences.

A new licence may be required for a relisting, transfer to a different listing representative, or unrelated commercial use.

15. Client-Provided Materials and Permissions

The Client confirms that they have the authority to:

• Request the services

• Provide access to the property or location

• Authorize photography, recording, and drone operations

• Supply logos, music, photographs, scripts, trademarks, and other materials

• Permit the intended use and publication of the completed media

The Client remains responsible for the accuracy of property details, names, prices, claims, listing information, logos, scripts, and instructions they provide.

The Client must obtain appropriate consent or releases for recognizable individuals included at the Client’s request, including employees, contractors, guests, models, and event participants.

Peaceful Films may refuse any instruction or material that appears unlawful, infringing, unsafe, defamatory, discriminatory, or misleading.

16. Portfolio and Self-Promotion

Unless the Client marks the project as confidential or opts out in writing before the appointment, Peaceful Films may use selected final media for:

• Its website and portfolio

• Social media

• Demonstrations and showreels

• Advertising and promotional materials

• Competitions, exhibitions, and industry recognition

• Internal training and quality review

Peaceful Films will not intentionally publish lockbox codes, alarm information, confidential documents, or other private access information.

Where recognizable people appear, portfolio use remains subject to applicable consent and release requirements.

A Client may request removal from media controlled directly by Peaceful Films. We will consider reasonable removal requests, although we may be unable to remove media previously distributed, shared, printed, indexed, or controlled by third parties.

17. Third-Party Platforms and Services

Peaceful Films may use third-party providers such as:

• Fotello

• iGUIDE

• Matterport

• CubiCasa

• Google services

• Payment processors

• Cloud-storage providers

• Editing and automation platforms

• Website, CRM, email, and communication systems

Third-party services may have their own terms, privacy policies, technical restrictions, hosting periods, and availability requirements.

Peaceful Films will use reasonable efforts to select and manage appropriate providers but cannot guarantee uninterrupted operation of systems outside its direct control.

If a third-party outage affects delivery, Peaceful Films will use reasonable efforts to restore access or provide an alternative delivery method.

18. Communications and Automated Systems

By requesting a quotation or booking services, the Client authorizes Peaceful Films to contact them by email, SMS, telephone, client portal, website chat, CRM system, or automated system when reasonably necessary to:

• Prepare a quotation

• Confirm or modify a booking

• Provide appointment reminders

• Obtain access information

• Deliver media

• Provide support

• Send invoices or payment notices

• Request feedback concerning the completed service

Promotional or marketing communications will be sent only where permitted by law. Clients may unsubscribe from marketing communications at any time.

Opting out of marketing does not prevent necessary communications regarding an active quotation, booking, delivery, invoice, or support request.

Peaceful Films may use AI-assisted and automated tools for scheduling, customer support, editing, workflow management, and communication. Clients may request assistance from a person when needed.

19. Reviews and Testimonials

Peaceful Films may invite Clients to provide reviews, testimonials, or feedback.

Clients are not required to provide a positive review.

Peaceful Films may accurately quote a publicly posted review or an authorized testimonial in its marketing, subject to applicable law and the rules of the originating platform. We will not knowingly alter a review in a way that changes its meaning.

If a Client requests removal of their testimonial from media controlled directly by Peaceful Films, we will consider and respond to the request reasonably.

20. No Performance Guarantee

Peaceful Films provides professional marketing media but does not guarantee:

• A property sale or lease

• A particular selling price

• A sale above asking price

• A particular number of views, inquiries, or showings

• A specific time on market

• Social media reach or engagement

• Search-engine rankings

• Advertising performance

• Approval by an MLS®, brokerage, or third-party platform

Any examples of previous results describe individual projects and do not guarantee the same result for another property or Client.

The Client is responsible for reviewing and approving the accuracy of all marketing materials before publication.

21. Refunds

Because the services involve reserved production time and customized digital work:

• Completed or delivered services are generally non-refundable

• Deposits and cancellation charges are governed by the applicable order and Section 5

• Third-party charges already incurred are non-refundable

• Dissatisfaction that can reasonably be addressed through the included revision process does not automatically qualify for a refund

If Peaceful Films cannot provide a paid service, Peaceful Films may, as appropriate:

• Reschedule the service

• Provide a reasonable substitute

• Issue a service credit

• Refund the amount paid for the unperformed portion

Nothing in these Terms limits any refund or cancellation right that cannot legally be waived.

22. Limitation of Liability

To the maximum extent permitted by law, Peaceful Films will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost commissions, lost business opportunities, listing delays, or losses arising from:

• Weather

• Airspace restrictions

• Property access problems

• Incorrect Client information

• Unprepared or unsafe properties

• Third-party platform failures

• Internet or hosting outages

• Client misuse or unauthorized alteration of media

• Failure to download or preserve delivered files

• Publication of media without the Client’s final review

• Events outside Peaceful Films’ reasonable control

Peaceful Films’ total liability arising from a particular order will not exceed the amount actually paid to Peaceful Films for the affected service.

These limitations do not apply to fraud, wilful misconduct, gross negligence, or liability and statutory rights that cannot legally be limited.

23. Client Responsibility for Third-Party Claims

To the extent permitted by law, the Client agrees to protect and reimburse Peaceful Films against reasonable third-party claims, losses, or expenses arising from:

• Materials or instructions supplied by the Client

• The Client’s lack of authority to access or photograph a property

• Failure to obtain required permissions or releases

• False or misleading property information supplied by the Client

• Unauthorized resale, transfer, alteration, or use of delivered media

• The Client’s violation of MLS®, advertising, privacy, intellectual-property, or platform requirements

This obligation does not apply to the extent that a claim was caused by Peaceful Films’ negligence or unlawful conduct.

24. Events Outside Reasonable Control

Peaceful Films is not responsible for delay or failure caused by events outside its reasonable control, including:

• Severe weather

• Fire, flood, or natural disaster

• Illness or medical emergency

• Government restrictions

• Road closures

• Airspace restrictions

• Power, internet, or telecommunications failure

• Labour disruption

• Equipment failure despite reasonable maintenance

• Third-party platform outages

Peaceful Films will notify the Client when reasonably possible and work with the Client to reschedule or provide an appropriate alternative.

25. Commercial, Corporate and Event Projects

Commercial, corporate, documentary, wedding, event, and multi-day productions may require a separate agreement addressing:

• Deposits and payment schedules

• Production dates

• Crew and equipment

• Overtime

• Travel and accommodation

• Deliverables

• Revision limits

• Music and talent licensing

• Cancellation charges

• Confidentiality

• Usage territories and licence periods

Where a separate signed agreement exists, that agreement takes priority over these Terms for the applicable project.

26. Privacy

Personal information is handled in accordance with the Peaceful Films Privacy Policy and applicable Canadian privacy law.

The Client should avoid including unnecessary sensitive information in booking forms or messages.

Access codes, alarm details, and lockbox information should be provided only when necessary for the scheduled service.

The Privacy Policy is available through the Peaceful Films website.

27. Changes to These Terms

Peaceful Films may update these Terms periodically.

Updated Terms apply prospectively to quotations and bookings accepted after the updated version is published. An existing confirmed order remains governed by the version accepted when the booking was confirmed unless the parties agree otherwise in writing.

The latest version will display its revision date.

28. General Provisions

These Terms, together with the applicable quotation, order confirmation, invoice, and any signed project agreement, constitute the complete agreement concerning the services.

The Client may not transfer the agreement or usage licence without written permission from Peaceful Films.

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

Electronic acceptance, booking confirmations, and electronic signatures have the same effect as written acceptance to the extent permitted by law.

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada. Unless applicable law requires otherwise, disputes will be submitted to the courts of Ontario located in the Region of Waterloo.

Nothing in these Terms removes a statutory right that cannot legally be waived.

29. Contact Information

Peaceful Films Inc.
Kitchener, Ontario, Canada

Website: https://peacefulfilms.com
Email: info@peacefulfilms.com
Phone: +1 519-589-2333

Privacy Policy

Peaceful Films Inc.
Last Updated: September 12, 2026

Peaceful Films Inc. (“Peaceful Films,” “we,” “us,” or “our”) is committed to protecting personal information and handling it responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when individuals interact with our website, booking systems, delivery platforms, media services, communications, and related business operations.

This Policy applies to:

• Website visitors

• Clients and prospective clients

• Realtors and brokerages

• Property owners and occupants

• Commercial and corporate clients

• Event organizers and participants

• Individuals who contact, book, or communicate with us

1. Business and Privacy Officer

Peaceful Films Inc. is responsible for personal information under its control.

We have designated a Privacy Officer to oversee our privacy practices and respond to questions, access requests, correction requests, complaints, and withdrawal-of-consent requests.

Privacy Officer
Peaceful Films Inc.
Kitchener, Ontario, Canada
Email: info@peacefulfilms.com
Phone: +1 519-589-2333
Website: https://peacefulfilms.com

2. Information We Collect

The personal information we collect depends on how an individual interacts with us and which services are requested.

Contact and Business Information

We may collect:

• Full name

• Email address

• Telephone number

• Brokerage or company name

• Job title

• Business address

• Social media information

• Preferred communication method

Booking and Property Information

We may collect:

• Property or project address

• Property type and approximate size

• Requested services

• Appointment date and time

• Listing information

• Realtor and property-owner information

• Access instructions

• Lockbox codes

• Alarm or entry information

• Parking and building-access information

• Property-preparation details

• Special production instructions

Clients should provide only the access information reasonably required to complete the scheduled service.

Payment and Transaction Information

We may collect:

• Invoice information

• Billing address

• Payment amount

• Payment status

• Transaction identifiers

• Applicable taxes

• Payment history

Payment-card information is generally processed directly by third-party payment providers. Peaceful Films does not ordinarily receive or store complete payment-card numbers.

Photographs, Video and Media

In providing services, we may capture or process:

• Interior and exterior property images

• Video and drone footage

• Floor plans and measurements

• Virtual-tour imagery

• Realtor headshots

• Interviews

• Event photographs and recordings

• Voices, faces, names, or likenesses of identifiable people

• Client logos, branding, scripts, and other supplied content

Property media may incidentally capture personal belongings, photographs, documents, vehicle licence plates, or other identifying details. Clients and property occupants should secure or remove sensitive items before production begins.

Website and Technical Information

Depending on the website configuration and an individual’s settings, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from an IP address

• Pages viewed

• Links selected

• Referring website

• Date and time of visits

• Booking-form activity

• Website performance and diagnostic information

• Cookie and advertising identifiers

Communications and Reviews

We may retain:

• Emails

• SMS messages

• Contact-form submissions

• Website-chat conversations

• Telephone inquiry notes

• Booking instructions

• Customer-support messages

• Client feedback

• Reviews and testimonials

• Marketing preferences and unsubscribe requests

3. How We Collect Information

We may collect personal information:

• Directly from the individual

• Through our website or contact forms

• Through Fotello or another booking platform

• Through email, SMS, telephone, or website chat

• From a realtor, brokerage, property owner, employer, event organizer, or authorized representative

• Through payment processors

• Through virtual-tour and floor-plan providers

• Automatically through cookies, analytics, pixels, and similar technologies

• From social media and review platforms

• From publicly available business sources

• From referrals or business partners

When a Client provides information about another person, the Client is responsible for having appropriate authority or consent to provide that information.

4. Why We Use Personal Information

We may use personal information to:

• Respond to inquiries

• Prepare quotations

• Create client accounts

• Process and confirm bookings

• Schedule appointments

• Communicate access requirements

• Provide reminders and appointment updates

• Perform photography, video, drone, virtual-tour, and floor-plan services

• Edit, process, and deliver media

• Create property websites and listing content

• Process payments

• Issue invoices and receipts

• Provide technical support

• Manage revisions and reshoots

• Maintain business, accounting, and tax records

• Prevent fraud, misuse, and security incidents

• Improve our services and website

• Manage customer relationships

• Request feedback or reviews

• Send marketing communications where permitted

• Maintain an authorized portfolio

• Establish, exercise, or defend legal claims

• Comply with legal and regulatory obligations

We limit collection to information reasonably required for identified business purposes.

5. Consent

We obtain consent in a form appropriate to the sensitivity of the information and the circumstances.

Consent may be provided by:

• Submitting a contact form

• Requesting a quotation

• Placing or confirming an order

• Providing information by email, telephone, SMS, or booking portal

• Accepting our Terms and Conditions

• Selecting an optional marketing preference

• Providing express written or verbal authorization

• Voluntarily submitting a review or testimonial

Submitting a booking or inquiry authorizes us to use the supplied information to respond and provide the requested services. It does not automatically subscribe the individual to unrelated promotional marketing.

Where permitted by law, consent may be implied from an existing business relationship or the individual’s actions. Express consent will be requested where the information, purpose, or communication requires it.

An individual may withdraw consent, subject to legal, contractual, security, or operational restrictions. Withdrawal may prevent us from providing a requested service.

6. Service and Marketing Communications

We may send communications reasonably necessary to:

• Respond to an inquiry

• Prepare or discuss a quotation

• Confirm or change an appointment

• Provide appointment reminders

• Obtain property-access information

• Deliver completed media

• Provide support

• Send invoices and payment reminders

• Address revisions

• Request feedback regarding a completed service

These operational messages may continue while a quotation, booking, delivery, invoice, or support request remains active.

Promotional email or SMS messages will be sent only where permitted by applicable law.

Marketing messages will identify Peaceful Films and provide an unsubscribe method. An individual may unsubscribe by:

• Using the unsubscribe link provided

• Replying “STOP” where that option is supported

• Contacting info@peacefulfilms.com

We will process marketing unsubscribe requests without delay and no later than the period required by applicable law.

Unsubscribing from marketing does not prevent essential communications relating to an existing booking, delivery, invoice, or support request.

7. Cookies, Analytics and Advertising Technologies

Our website and third-party website provider may use cookies and similar technologies.

These technologies may include:

Essential Technologies

Used for:

• Website operation

• Security

• Form submission

• Booking functionality

• User preferences

• Client login

• Fraud prevention

Analytics Technologies

Used to understand:

• Website traffic

• Pages viewed

• Visitor interactions

• Referral sources

• Website performance

• Technical problems

Advertising Technologies

Where enabled, these may help us:

• Measure advertising performance

• Understand whether an advertisement resulted in an inquiry

• Deliver more relevant advertisements

• Create advertising audiences

Providers may include Google, Meta, or other advertising and analytics services, depending on our current website configuration.

Where required, we will request consent before using non-essential tracking technologies. Users may also control cookies through their browser settings or available consent tools.

Disabling cookies may affect certain website, booking, login, or delivery functions.

8. AI-Assisted and Automated Systems

Peaceful Films may use artificial intelligence and automated tools to assist with:

• Booking and scheduling

• Appointment reminders

• Customer-support responses

• Lead organization and qualification

• CRM workflows

• Email and SMS follow-up

• Transcription

• Photo and video culling

• Colour correction

• Noise reduction

• Object removal

• Sky replacement

• Day-to-twilight editing

• Virtual staging

• Multi-angle virtual-staging workflows

• Social media preparation

• Review requests

• Internal quality control

These tools may process limited client information or media through third-party technology providers.

We seek to limit the personal information provided to automated systems to what is reasonably necessary for the intended task.

Peaceful Films does not currently rely exclusively on automated systems to make decisions that produce legal or similarly significant effects on an individual.

Clients may request human assistance when an automated communication does not resolve their inquiry.

AI-assisted and virtually staged media may contain inaccuracies or inconsistencies. Clients are responsible for reviewing and approving this media before publication and complying with applicable listing and advertising disclosure requirements.

9. Property Access Information

Lockbox codes, alarm details, building-entry instructions, and similar access information are treated as sensitive operational information.

We use this information only to:

• Access the property for an authorized appointment

• Coordinate an approved return visit

• Resolve an access-related issue

• Complete the requested services

Access information is shared only with personnel or contractors who reasonably require it for the appointment.

Access information is deleted or securely restricted once return access is no longer reasonably required, normally within seven days after the final on-site visit, unless a longer period is requested by the Client or required to complete the service.

Clients should change temporary access codes after the appointment whenever possible.

10. Media, Portfolio and Promotional Use

The ownership and licensing of created media are governed by our Terms and Conditions and applicable project agreements.

Unless a project is identified as confidential or the Client opts out in writing before the appointment, selected final media may be used in Peaceful Films’:

• Website portfolio

• Social media

• Showreels

• Advertising

• Demonstrations

• Printed marketing

• Competitions and exhibitions

• Internal training and quality review

We will not intentionally publish lockbox codes, alarm details, confidential documents, or other private access information.

Clients requesting photographs or recordings involving recognizable people are responsible for ensuring that appropriate notices, authorizations, or releases have been obtained. This is especially important for workplaces, events, interviews, and projects involving minors.

A person may request removal of their identifiable image or testimonial from media controlled directly by Peaceful Films. We will review reasonable requests, subject to contractual, legal, journalistic, artistic, technical, and operational considerations.

We may be unable to remove content that has already been downloaded, printed, indexed, shared, republished, or placed under the control of another party.

11. Reviews and Testimonials

Peaceful Films may request feedback after completing a service.

We may display:

• Client-submitted testimonials

• Publicly posted reviews

• Reviewer names

• Publicly displayed profile photographs

• Star ratings

We will use reviews only where permitted by applicable law and the originating platform’s rules. We will not knowingly edit a review in a way that changes its meaning.

Clients are not required to provide a positive review.

Individuals may contact us to request removal of a testimonial or review from media controlled directly by Peaceful Films. Removing a review from our website does not remove the original review from Google or another third-party platform.

12. Third-Party Service Providers

We may use third-party providers to operate our business and deliver services.

These providers may include:

• Fotello

• iGUIDE

• Matterport

• CubiCasa

• Google Calendar and other Google services

• Website hosting providers

• Cloud-storage providers

• Email and SMS providers

• CRM and automation platforms

• Photo and video editing providers

• AI-assisted service providers

• Accounting and invoicing providers

• Stripe, PayPal, or other payment processors

• Analytics and advertising providers

• Social media platforms

• Professional advisers

These providers receive only the information reasonably required to perform their functions.

Peaceful Films remains accountable for personal information under its control and uses contractual, organizational, or other reasonable measures to require appropriate handling by service providers.

Third-party websites and platforms also operate under their own privacy policies and terms.

13. Information Processed Outside Canada

Some service providers may store or process information outside Ontario or Canada, including in the United States or other countries.

When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to its courts, governments, law-enforcement authorities, or national-security authorities.

We use reasonable measures to select appropriate providers and protect information transferred for processing. However, we cannot require foreign providers to disregard the laws that apply to them.

Individuals may contact our Privacy Officer for more information about our service providers or cross-border processing practices.

14. When We May Disclose Information

We may disclose personal information:

• To employees or contractors who require it to provide services

• To technology and service providers acting on our behalf

• To a Client’s authorized realtor, brokerage, property owner, representative, or project team

• To MLS®, listing, property-website, or social platforms at the Client’s direction

• To accountants, insurers, lawyers, and professional advisers

• To collect an unpaid account

• To investigate fraud, security incidents, or misuse

• To protect people, property, or legal rights

• When required or permitted by law

• In connection with a proposed sale, financing, merger, or reorganization of the business, subject to appropriate safeguards

• With the individual’s additional consent

We do not sell or rent personal information to unrelated organizations for their own marketing purposes.

15. Payment Information

Payments may be processed through Stripe, PayPal, banks, or other approved payment providers.

Payment providers may collect:

• Cardholder name

• Billing address

• Payment-card details

• Bank or account information

• Transaction and fraud-prevention information

Complete payment-card details are generally submitted directly to the payment provider rather than Peaceful Films.

Clients should review the applicable payment provider’s privacy policy before submitting payment information.

16. Retention of Information

We retain personal information only for as long as reasonably necessary for the identified purposes, subject to legal, contractual, accounting, security, and dispute-resolution requirements.

Our general retention periods are:

• Property access and lockbox information: normally deleted or securely restricted within seven days after the final on-site visit

• Raw photographs, raw footage, working files, and editing projects: normally up to 30 days after final delivery

• Delivered final media and delivery galleries: normally up to 12 months after delivery

• Invoices, payment records, contracts, and required tax records: generally six years from the end of the tax year to which they relate

• Marketing contact information: until consent is withdrawn, the information is no longer required, or applicable law requires removal

• Unsubscribe records: retained as reasonably necessary to honour the request and demonstrate compliance

• Security-incident records: retained for the period required by law

Selected final media authorized for portfolio or promotional use may be retained longer.

Information may also be retained longer when reasonably required for an active dispute, legal proceeding, unpaid account, insurance matter, or legal obligation.

When personal information is no longer required, it is securely deleted, destroyed, or de-identified.

17. Security Safeguards

We use reasonable administrative, technical, contractual, and physical safeguards appropriate to the sensitivity of the information.

Safeguards may include:

• Password-protected systems

• Multi-factor authentication where supported

• Restricted access

• Role-based access

• Secure cloud services

• Confidentiality requirements

• Vendor review

• Software and device updates

• Backup and recovery procedures

• Secure deletion or de-identification

• Staff and contractor privacy instructions

Only people who reasonably require access for their work should be permitted to access personal information.

No internet transmission, email system, cloud platform, or storage system can be guaranteed completely secure. Individuals should avoid sending unnecessary sensitive information through unsecured communication channels.

18. Privacy and Security Incidents

If we become aware of unauthorized access, loss, use, or disclosure of personal information, we will investigate the incident and take reasonable steps to contain and address it.

Where required by law, we will:

• Notify affected individuals

• Report the incident to the appropriate regulator

• Notify another organization that may reduce the risk of harm

• Maintain required records of the incident

Notifications may include information about the incident, possible consequences, protective steps, and how to contact us.

19. Access and Correction Requests

Individuals may request:

• Confirmation that we hold their personal information

• Access to their personal information

• Information about how it has been used or disclosed

• Correction of inaccurate or incomplete information

Requests should be submitted to:

Privacy Officer
Email: info@peacefulfilms.com

We may request information necessary to verify the requester’s identity.

We will normally respond within 30 days, subject to extensions and exceptions permitted by applicable law.

Access may be restricted where disclosure would:

• Reveal another person’s personal information

• Reveal confidential commercial information

• Breach legal privilege

• Create a serious safety risk

• Be prohibited by law

When access cannot be provided, we will explain the reason where legally permitted.

20. Withdrawal of Consent and Deletion Requests

Individuals may request that we:

• Stop an optional use of their information

• Withdraw marketing consent

• Correct their information

• Delete information that is no longer required

• Remove content controlled directly by Peaceful Films

We will consider each request in accordance with applicable law.

We may need to retain certain information to:

• Complete a requested service

• Maintain accounting or tax records

• Enforce an agreement

• Resolve a dispute

• Prevent fraud or misuse

• Honour an unsubscribe request

• Comply with legal obligations

Withdrawal of consent does not affect uses or disclosures that occurred lawfully before the withdrawal.

21. Children and Minors

Our website and booking services are not directed to children under 18, and we do not knowingly collect personal information directly from children for booking or marketing purposes.

Media services may capture children or minors when requested by a parent, guardian, school, organization, employer, or event Client.

The Client is responsible for obtaining appropriate parental, guardian, participant, or institutional consent before asking Peaceful Films to photograph or record minors.

If we learn that personal information was collected from a minor without appropriate authorization, we will take reasonable steps to address or delete it.

22. External Websites and Social Media

Our website may contain links to external websites, social media platforms, booking systems, payment providers, or client-delivery platforms.

Peaceful Films does not control the privacy practices of external organizations. Individuals should review the privacy policies of those services before providing information.

Interactions with our social media pages may also be visible to the relevant platform and other users.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services

• Technology

• Service providers

• Business practices

• Legal requirements

• Regulatory guidance

The latest version will be posted on our website with its revision date.

Material changes will apply prospectively. Where legally required, we will provide additional notice or obtain new consent before using previously collected information for a materially different purpose.

24. Questions and Complaints

Questions, requests, or complaints about this Privacy Policy or our handling of personal information may be directed to:

Privacy Officer
Peaceful Films Inc.
Kitchener, Ontario, Canada
Email: info@peacefulfilms.com
Phone: +1 519-589-2333
Website: https://peacefulfilms.com

We will investigate privacy complaints and attempt to resolve them fairly.

If an individual is not satisfied with our response, they may contact the Office of the Privacy Commissioner of Canada:

Website: https://www.priv.gc.ca
Telephone: 1-800-282-1376